Shipping Policy
In order to ensure that customers can enjoy shopping on this website, we have also formulated corresponding Shipping Policy to relieve customers of their worries.
Please read our shipping policy carefully.
Order Processing Time
Once your order is confirmed and payment is completed, we will process and prepare your order for shipment within 3 working days after receiving the confirmed order information.
If it is a weekend, the processing time will be postponed.
Shipping Time
Depending on the shipping method and destination you choose, the shipping time is approximately 5 to 15 days. Please note that the shipping time may be extended due to holidays, weather conditions, etc.
Logistics Service Provider
We mainly use DHL or Fedex as our international express service providers. In addition, we may also use other reliable logistics service providers to ensure that your order can be delivered on time.
Shipping Cost
We offer free shipping, you can confirm this during checkout.
Tracking Information
Once your order is dispatched, we will provide you with a tracking number so that you can check the status of your package in real time. You can track your package through the tracking link we provide or directly visit the official website of the logistics company.
Special Notes
Please ensure that the delivery address you provide is accurate to avoid any unnecessary delays.
If you require special delivery arrangements (such as delivery during a specific time period), please indicate this when placing an order or contact our customer service team.
For remote areas or special destinations, the shipping time may vary, please consult our customer service team in advance.
Please note that import taxes and tariffs may be levied by the destination country, and this part of the cost is borne by the buyer.
Shipping Issues
Delayed Delivery: Due to some unforeseen factors (such as supplier delays, logistics problems, weather problems, etc.), the delivery will be delayed without further notice.
Lost or Stolen Packages:
Step 1: Confirm the information
Check the order details: Please confirm that your order number, delivery address and contact number are correct.
Check email: Check your mailbox for a shipping notification email from us, which contains the tracking number and logistics company information.
Step 2: Track the package
Use the tracking number: Use the tracking number we provide to track your package on our website or directly on the logistics company's official website.
Contact the logistics company: If you cannot find the latest information about the package on the logistics company's website, please contact the logistics company directly for inquiries.
Step 3: Contact us and our customers will assist you in finding the package.
Thank you for choosing us.
